Privacy Policy for ESP Service

[UPDATED Date: 06/13/2024]

Introduction

At GARVEE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you enroll in our Extended Service Protection Service (the "Service") for tools and equipment. This policy is in accordance with U.S. privacy laws and regulations.

Information We Collect

Personal Information

When you enroll in our Service, we may collect the following personal information:

  • Contact Information: Name, address, email address, and phone number.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Purchase Information: Details about the tools and equipment covered under the Service, including purchase date and order number.

Usage Information

We may also collect information about how you interact with our Service, including:

  • Service History: Records of claims, repairs, and service requests.
  • Technical Information: IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect to:

  • Provide and manage the Extended Service Protection Service.
  • Process your payments and manage your account.
  • Communicate with you about your service coverage, claims, and updates.
  • Improve our services and customer experience.
  • Comply with legal and regulatory requirements.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, customer support, and repairs.
  • Legal Compliance: Authorities, if required by law, or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Your Choices

You have the following choices regarding your personal information:

  • Access and Update: You can access and update your personal information by contacting us directly.
  • Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those communications or by contacting us.
  • Delete: You can request the deletion of your personal information, subject to certain legal obligations.

Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

What's Covered？

Repair & Replacement, Accidental Damage, Power Surge Protection, Routine Maintenance, Technical Support, No Deductible, Transferability

All the protections vary from the different platforms you purchased Garvee products, and for more info, please get in touch with our team at support@garvee.com.

Contact Us

For any questions regarding this Warranty or to make a claim, please contact our customer service team at:
Support Email: support@garvee.com
Customer Phone Service: +1 888 891 2855

Thank you for choosing GARVEE for your tools and equipment needs. We are committed to protecting your privacy and providing you with the best possible service.