Worry-Free Purchase
GARVEE is excited you are interested in using our worry-free service. Please read carefully the terms and conditions that follow.
What does Worry-Free Purchase cover?
About Delays: $5 USD compensation for delay
United States domestic packages not delivered 10 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered delayed. (30 days for international packages.) Delayed packages will be compensated for $5 USD.
About Loss: Cover the actual item(s) value paid
United States domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.
About Damage: Cover the actual item(s) value paid
Worry-Free Purchase covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. Damaged item(s) will be compensated up to the actual item(s) value paid.
Worry-Free Purchase also covers carbon-neutral shipment for all domestic shipments.
Note: Total compensation for one cover is up to the item(s) value actually paid.
How does Worry-Free Purchase resolve your shipping issues?
Here's the customer experience of Worry-Free Purchase:
- Shopper orders from the merchant, with Worry-Free Purchase opted in.
- Shopper receives an email with their Worry-Free Purchase cover details, as well as instructions on how to report an issue.
- If their package gets damaged or lost during transit, or is delayed, they can report the issue via the Seel Claim Portal.
- Seel will programmatically assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
- If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn't qualify, an email will be sent to the shopper to notify them of the denial and the reason.
Is there any time limit for issue reporting?
For reporting an issue, please be aware of the following conditions and requirements:
- Issues of loss, where the package is "not delivered" as per the carrier's information, must be reported within 90 days after the order date. In cases of "porch piracy," where the package is "delivered" according to the carrier but not received by the customer, must be reported within 7 days from the time the carrier's information is updated to “delivered".
- Issues of damage, where the package is delivered, must be reported within 7 days from the time the carrier's information is updated to "delivered."
- Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
For any further inquiry about package problems, just get in touch with our third-party service platform at Seel.com or contact their team directly via email: support@seel.com.
