Packaging is not very good. Actual product was dented in several places. This damage caused the gage to break away from the urn. However, the urn looked nice. Immediately began the return process. Rating is based upon shipment only.

Perfect coffee urn especially for a get together or a celebration of any sort! Or ideal for office of any kind as well! Nice stainless steel design and holds a lot of coffee. I do recommend this item

We bought two of these to use in our concession stand at softball games. We use one for coffee and one for hot chocolate. They work really well- heat up quickly, easy to use, and easy to clean.

Made a batch of coffee and it was good. Let it brew 1 minute per cup. Once brew time is complete you will need to remove the basket and stem to stop the percolation. Use a heat pad when removing to protect your fingers! It held the heat well for several hours. Great price and would highly recommend. We used our freshly ground coffee beans (coarse) which I think made the coffee full bodied.

Bought this for a bull sale we were having at our ranch. I started it about an hour before the sale started and it was ready to serve within about 40 minutes. Kept the coffee hot and worked great for serving a crowd of people.

For my Family this is worth having. Before I bought this,we were using a small hot pot always heating up water.This is worth buying and having hot water all day!

My wife and I have 7 kids so making hot chocolate or cider used to be tedious. The kids love having this around when it starts to get cold, They will often request hot chocolate or cider and with this large urn it's a breeze to make enough for everyone!

I bought this before the holidays to make hot wassail! It was a hit and kept everything hot! It is easy to use. The only thing, it doesn't have a shut off button or any way to turn it on low. It gets hot quickly and keeps your beverage really hot! That is a plus.

This is very sturdy and well made coffee pot

I am not a coffee drinker, but we host several early morning events that coffee is needed. This is a perfect size and so easy to use. Just add water, coffee, and turn it on. The coffee stays hot and is easy to refill if needed.